Review the Zuri Rides B2B Memorandum of Understanding for companies, organizations, institutions, and corporate clients using Zuri Rides for staff transport, executive rides, delivery services, account billing, and business mobility solutions
Effective Date: 27/04/2026
Last Updated: -
Version: 1.0
This Business-to-Business Memorandum of Understanding (“MOU”) is entered into between:
Zuri Rides
Opposite Wave Car Wash,
Kyanja Ring Rd, Kampala, Uganda
Email: info@zuriride.com
Website: https://zuriride.com
Hereinafter referred to as “Zuri Rides,” “the Company,” “we,” “us,” or “our.”
And:
Company / Organization Name: _______________________________
Registration Number: ______________________________________
Business Address: _________________________________________
Contact Person: ___________________________________________
Position / Title: __________________________________________
Phone Number: ____________________________________________
Email Address: ___________________________________________
Hereinafter referred to as “the Client,” “Business Client,” “Corporate Client,” “you,” or “your.”
Zuri Rides and the Client may individually be referred to as a “Party” and collectively as the “Parties.”
The purpose of this MOU is to establish the terms under which Zuri Rides may provide business mobility, corporate transport, ride-hailing, executive ride, staff movement, delivery, courier, and related transportation services to the Client.
This MOU is intended to support companies, institutions, organizations, agencies, events, hotels, offices, schools, NGOs, corporate teams, and business clients that require reliable transport or delivery solutions through Zuri Rides.
The Client may use Zuri Rides for services such as:
This MOU does not create an employment relationship, partnership, joint venture, franchise, agency, or exclusive business relationship between the Parties.
Zuri Rides operates as a mobility platform and transport service coordinator connecting the Client with approved drivers, vehicles, and transport solutions.
The Client understands that services may be provided through:
Unless expressly agreed in writing, this MOU does not give the Client exclusive rights to Zuri Rides services.
Zuri Rides may provide the Client with one or more of the following services:
Zuri Rides may provide transport for employees, managers, directors, guests, clients, delegates, or any approved persons of the Client.
Zuri Rides may provide premium, executive, or luxury rides for senior staff, VIP guests, business visitors, partners, or corporate events.
The Client may request scheduled rides for specific dates, times, locations, and passenger groups.
Zuri Rides may provide pickup and drop-off services to and from airports, hotels, offices, homes, venues, and other agreed locations.
The Client may use Zuri Rides to transport staff during normal working hours, late shifts, night movement, field work, or official assignments.
Zuri Rides may provide business delivery services for parcels, documents, office items, small packages, and approved goods.
Zuri Rides may support events by providing transport coordination for guests, staff, performers, officials, delegates, or event teams.
The Parties may agree on special transport arrangements, fixed routes, standby vehicles, dedicated drivers, branded transport, or monthly corporate packages.
To use Zuri Rides as a Business Client, the Client may be required to create a corporate account or submit business registration details.
Zuri Rides may request:
Zuri Rides reserves the right to approve, reject, suspend, or terminate any corporate account based on verification, risk assessment, payment history, compliance, safety, or business reasons.
The Client shall provide Zuri Rides with a list of persons authorized to request, approve, manage, or use services under the corporate account.
Authorized users may include:
The Client is responsible for all bookings, trips, deliveries, charges, and instructions made by its authorized users.
The Client must notify Zuri Rides immediately when an authorized user leaves the company, changes roles, or should no longer access the corporate account.
The Client may request services through channels approved by Zuri Rides, including:
For each booking, the Client must provide accurate details, including:
Zuri Rides shall not be responsible for delays, wrong dispatch, wrong drop-off, failed delivery, or additional charges caused by inaccurate information provided by the Client or its authorized users.
Zuri Rides will make reasonable efforts to provide services requested by the Client.
However, service availability may depend on:
Zuri Rides does not guarantee that a vehicle or driver will always be available unless the Parties have signed a separate dedicated vehicle, standby vehicle, or reserved transport agreement.
The Client agrees to pay all charges incurred under the corporate account.
Charges may include:
Pricing may be calculated through the Zuri Rides platform, agreed rate card, quotation, invoice, or written agreement.
Where a fare estimate is given, the final charge may vary due to route changes, waiting time, additional stops, traffic, tolls, parking, schedule changes, or Client instructions.
Zuri Rides may allow the Client to pay using one or more of the following methods:
Where postpaid billing is approved, the Client agrees to pay invoices within the agreed payment period.
Unless otherwise agreed in writing, invoices shall be payable within seven (7) days from the invoice date.
Zuri Rides may suspend corporate services if:
Zuri Rides may assign a credit limit to the Client.
The credit limit may be based on:
Zuri Rides may increase, reduce, suspend, or withdraw the credit limit at any time based on payment behavior, account activity, risk, or business judgment.
The Client must not exceed the approved credit limit unless Zuri Rides gives written approval.
Zuri Rides may issue invoices, statements, or account summaries showing:
The Client must review invoices and raise any dispute within seven (7) days of receiving the invoice.
If no dispute is raised within the stated period, the invoice shall be considered accepted.
If the Client disputes any charge, the Client must provide:
Zuri Rides shall review the dispute using available trip records, driver reports, GPS logs, payment records, support notes, and any relevant evidence.
The Client must pay all undisputed amounts while the disputed amount is under review.
A dispute does not give the Client the right to withhold payment for unrelated completed services.
The Client or authorized user may cancel a booking subject to Zuri Rides cancellation rules.
Cancellation fees may apply where:
Repeated cancellations or no-shows may lead to account review, service restrictions, or advance payment requirements.
Where a driver arrives at the pickup location and the passenger is not ready, waiting charges may apply.
Waiting time may be charged based on:
For scheduled corporate rides, the Client should ensure that passengers are ready at the agreed pickup time.
Zuri Rides may cancel the ride and charge a cancellation or waiting fee if the driver waits beyond the permitted period.
The Client agrees to:
The Client is responsible for the conduct of its staff, guests, passengers, agents, and authorized users when using Zuri Rides services.
All passengers using Zuri Rides under the Client’s account must behave respectfully and lawfully.
Passengers must not:
Zuri Rides may refuse, cancel, or terminate a ride where passenger conduct creates a safety, legal, operational, or reputational risk.
Where the Client uses Zuri Rides for deliveries, the Client must ensure that all parcels are lawful, safe, properly packed, and correctly described.
The Client must provide:
Zuri Rides may reject or cancel any delivery that appears unsafe, illegal, suspicious, poorly packed, oversized, or unsuitable for transport.
The Client must not send prohibited items through Zuri Rides.
Prohibited items include:
The Client is fully responsible for any loss, penalty, claim, damage, or legal action arising from prohibited items sent through Zuri Rides.
Zuri Rides will make reasonable efforts to provide safe and reliable transport through approved drivers and vehicles.
Zuri Rides may use safety measures such as:
The Client must immediately report safety incidents, driver misconduct, accidents, harassment, lost items, fraud, suspicious activity, or emergency issues through official Zuri Rides support channels.
The Client and passengers are responsible for their personal belongings.
Zuri Rides may assist in recovering lost items by contacting the driver or reviewing trip details, but recovery is not guaranteed.
A delivery or return fee may apply if a driver is required to return a lost item.
Zuri Rides shall not be liable for lost items unless loss is proven to have resulted from intentional misconduct or negligence by Zuri Rides or its authorized representative.
The Client shall be responsible for damage caused by its employees, guests, passengers, agents, or authorized users.
Damage may include:
Zuri Rides may charge the Client for cleaning, repair, replacement, recovery, or related costs where evidence supports the claim.
Each Party may receive confidential information from the other Party.
Confidential information may include:
Each Party agrees not to disclose confidential information to third parties except where required for service delivery, legal compliance, payment processing, investigation, or with written consent.
This confidentiality obligation shall continue after termination of this MOU.
Zuri Rides may collect and process personal data relating to the Client, authorized users, passengers, drivers, and deliveries for purposes of providing services, processing payments, managing bookings, issuing invoices, improving safety, preventing fraud, resolving complaints, and complying with legal obligations.
Data may include:
The Client confirms that it has the authority or lawful basis to provide personal data of its staff, guests, passengers, recipients, or authorized users to Zuri Rides for service purposes.
The Client must ensure that affected persons are informed that their details may be shared with Zuri Rides for transport, delivery, billing, safety, and support purposes.
Zuri Rides shall handle personal data according to its Privacy Policy and applicable data protection laws.
Neither Party may use the other Party’s name, logo, trademark, photos, testimonials, or brand materials for advertising, public announcements, social media, press releases, or marketing without prior consent, unless such use is limited to internal operational purposes or already publicly approved.
Where the Client wishes to be listed as a corporate client, or where Zuri Rides wishes to mention the Client as a business partner, such use should be approved by both Parties.
All intellectual property belonging to Zuri Rides, including its app, website, logo, software, platform, pricing system, documents, graphics, processes, and business materials, remains the property of Zuri Rides.
The Client receives only a limited right to use Zuri Rides services for approved business transport and delivery purposes.
The Client must not copy, reverse engineer, reproduce, resell, misuse, or commercially exploit Zuri Rides systems without written permission.
Zuri Rides shall make reasonable efforts to:
However, Zuri Rides does not guarantee uninterrupted service, fixed driver availability, fixed arrival times, or specific vehicle availability unless expressly agreed in writing.
To the maximum extent permitted by law, Zuri Rides shall not be liable for:
Nothing in this MOU excludes liability that cannot legally be excluded.
The Client agrees to indemnify and hold Zuri Rides harmless from claims, losses, damages, costs, penalties, and expenses arising from:
Neither Party shall be liable for failure or delay caused by events beyond reasonable control, including:
The affected Party shall notify the other Party where reasonably possible.
This MOU shall begin on the Effective Date or on the date the Client accepts it online, signs it, or begins using Zuri Rides business services.
This MOU shall remain valid until terminated by either Party in accordance with these terms.
The Parties may review or renew this MOU periodically.
Either Party may terminate this MOU by giving written notice to the other Party.
Zuri Rides may suspend or terminate services immediately where:
Termination does not remove the Client’s obligation to pay outstanding invoices, charges, penalties, or damage costs.
Upon termination:
Zuri Rides may update this MOU from time to time for operational, legal, pricing, safety, or business reasons.
Material changes may be communicated through:
Continued use of Zuri Rides business services after updates take effect means the Client accepts the updated terms.
For signed corporate agreements, major commercial changes may require written confirmation from both Parties.
Official notices to Zuri Rides should be sent to:
Zuri Rides
Opposite Wave Car Wash,
Kyanja Ring Rd, Kampala, Uganda
Email: info@zuriride.com
Notices to the Client shall be sent to the email address, phone number, or physical address provided during account registration or signing of this MOU.
The Client is responsible for keeping contact details updated.
This MOU shall be governed by the laws of the Republic of Uganda.
Any dispute arising from this MOU shall first be handled through good-faith negotiation between the Parties.
If the dispute cannot be resolved amicably, it may be referred to mediation, arbitration, or courts of competent jurisdiction in Uganda.
If any part of this MOU is found to be invalid or unenforceable, the remaining parts shall remain valid and enforceable.
The invalid provision shall be replaced with a valid provision that reflects the original commercial intention as closely as possible.
This MOU, together with any signed rate card, invoice terms, quotation, corporate account terms, privacy policy, safety policy, delivery policy, or written addendum, forms the full understanding between the Parties regarding Zuri Rides business services.
Where a separate signed agreement conflicts with this MOU, the signed agreement shall apply to the specific matter it covers.
Where this MOU is accepted online, the Client confirms that:
Online acceptance, account creation, written confirmation, email confirmation, or continued business use may be treated as acceptance of this MOU.
