Welcome to Zuri Ride™. These Terms and Conditions ("Terms") govern your access to and use of the Zuri Ride mobile application, website, and related services
Effective Date: 2025
Welcome to Zuri Ride™. These Terms and Conditions ("Terms") govern your access to and use of the Zuri Ride mobile application, website, and related services (collectively, the "Services"). By accessing or using Zuri Ride, you confirm that you have read, understood, and agreed to be bound by these Terms.
If you do not agree with these Terms, please do not use the Services.
Zuri Ride is a privately operated, passion-driven transportation and logistics platform owned and operated by Ssemanda Timothy, also known as Royal Jeff. Unlike open public ride-hailing platforms, Zuri Ride is built as a curated chauffeur-style service, emphasizing trust, personal experience, vehicle quality, and human connection.
Zuri Ride operates on a selective driver model. Drivers are not randomly onboarded from the public. All drivers are either directly operated, approved, or personally connected through the Zuri Ride network and shared values of professionalism, respect, and responsibility.
To use Zuri Ride, you must:
Be at least 18 years of age
Have the legal capacity to enter into a binding agreement
Provide accurate, complete, and truthful information when creating an account
Zuri Ride reserves the right to refuse, suspend, or terminate access to any user at its sole discretion.
Zuri Ride provides:
Personal and on-demand ride bookings
Chauffeur-style transportation services
Luxury and standard vehicle options
Parcel and item delivery services
Scheduled and on-demand trips
Zuri Ride is not a public taxi service and does not operate as an open marketplace where any driver may freely register. All services are rendered through a controlled and trusted fleet.
When you create a Zuri Ride account, you agree to:
Maintain the confidentiality of your login details
Accept responsibility for all activities under your account
Notify Zuri Ride immediately of any unauthorized use
You are responsible for ensuring that your account information remains accurate and up to date.
All ride and parcel delivery requests are subject to availability. Zuri Ride does not guarantee immediate acceptance of every request.
Fares are calculated based on factors including distance, time, vehicle type, and service level. While Zuri Ride offers premium vehicle experiences, pricing is structured to remain fair, transparent, and accessible.
Payments may be made through approved in-app payment methods or other accepted channels. Zuri Ride does not store sensitive payment information.
Zuri Ride reserves the right to adjust pricing at any time, with changes reflected within the app.
Zuri Ride drivers are bound by strict standards, including:
Professional conduct
Respect for riders and property
Safe and lawful driving
Clean and well-maintained vehicles
Drivers operate within a brotherhood-based network, built on mutual trust, accountability, and shared passion for driving excellence.
Users agree not to:
Use the Services for unlawful or harmful purposes
Abuse, harass, or endanger drivers or other users
Damage vehicles or property
Provide false booking information
Zuri Ride reserves the right to suspend or terminate users who violate these standards.
Zuri Ride offers parcel and item delivery as an additional service. Users agree that:
Parcels must not contain illegal, dangerous, or prohibited items
Accurate parcel information must be provided
Zuri Ride is not responsible for losses caused by incorrect details
Zuri Ride reserves the right to refuse delivery of any item at its discretion.
Users may cancel a booking subject to cancellation rules displayed within the app. Repeated cancellations or no-shows may result in account limitations or additional charges.
Zuri Ride prioritizes safety and experience. While every reasonable effort is made to ensure secure and pleasant journeys, users acknowledge that transportation involves inherent risks.
Users agree to follow driver instructions related to safety and vehicle care.
All content, trademarks, logos, software, and materials associated with Zuri Ride are the intellectual property of Zuri Ride™ and may not be copied, modified, or used without written permission.
To the fullest extent permitted by law, Zuri Ride shall not be liable for:
Indirect or consequential damages
Delays caused by traffic, weather, or external factors
Losses arising from user misconduct
Zuri Ride’s total liability shall not exceed the amount paid for the specific service giving rise to the claim.
Zuri Ride reserves the right to suspend or terminate access to the Services at any time, without notice, for violations of these Terms or behavior inconsistent with the values of Zuri Ride.
Zuri Ride may update these Terms from time to time. Updated versions will be published within the app and on the website. Continued use of the Services constitutes acceptance of the revised Terms.
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Uganda.
For questions, concerns, or legal notices, please contact us:
Email: info@zuriride.com
Phone: +256 700 926254
© 2025 Zuri Ride™. All rights reserved.
