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Terms & Condition

Welcome to Zuri Ride™. These Terms and Conditions ("Terms") govern your access to and use of the Zuri Ride mobile application, website, and related services

ZURI RIDE TERMS AND CONDITIONS

Effective Date: 2025
Last Updated: April 2026
Website: https://zuriride.com
Email: info@zuriride.com
Phone: +256 700 926254

1. Introduction

Welcome to Zuri Ride™.

These Terms and Conditions (“Terms”) govern your access to and use of the Zuri Ride website, mobile application, booking platform, payment system, customer support channels, delivery services, and any related services provided by Zuri Ride, collectively referred to as the “Platform” or “Services.”

By accessing the website, downloading the app, creating an account, booking a ride, requesting a delivery, making payment, contacting support, or continuing to use Zuri Ride, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, you must not access or use Zuri Ride.

These Terms should be read together with Zuri Ride’s Privacy Policy, Refund & Cancellation Policy, Passenger Terms of Use, Driver Terms of Use, Safety Guidelines, Delivery Policy, Legal Notice, and any other policy or agreement published by Zuri Ride.

2. Company Information

Platform Name: Zuri Ride™
Operator: Zuri Ride™ / Zuri Rides [Insert registered legal entity if applicable]
Business Address: Opposite Wave Car Wash, Kyanja Ring Rd, Kampala, Uganda
Business Email: info@zuriride.com
Phone: +256 700 926254
Nature of Business: Private ride-booking, chauffeur-style transportation, driver dispatch, corporate mobility, and parcel delivery services.

Where Zuri Ride is operated by an individual owner before or alongside formal company registration, the platform may be owned and operated by Ssemanda Timothy, also known as Royal Jeff, or by such registered company, affiliate, or business entity as may be legally assigned or disclosed by Zuri Ride.

3. About Zuri Ride

Zuri Ride is a curated mobility and transportation platform designed to provide professional, trusted, and convenient ride-booking and delivery experiences.

Zuri Ride may provide or facilitate:

  1. Personal ride bookings;
  2. On-demand transport;
  3. Scheduled rides;
  4. Chauffeur-style transportation;
  5. Standard car rides;
  6. Executive and luxury rides;
  7. Boda or motorcycle rides, where available;
  8. Parcel and item delivery;
  9. Corporate and business transport;
  10. Driver dispatch and support;
  11. Any other mobility-related service introduced by Zuri Ride.

Zuri Ride is not an unrestricted public driver marketplace. Drivers and vehicles may be subject to approval, verification, internal standards, availability, and operational control.

4. Nature of the Platform

Zuri Ride provides a technology-enabled platform for requesting rides, deliveries, transport support, and related mobility services.

Depending on the service, trips may be provided by:

  1. Approved independent drivers;
  2. Company-managed drivers;
  3. Fleet partners;
  4. Drivers using Zuri Ride vehicles;
  5. Drivers operating under approved driver agreements;
  6. Other approved transport providers.

Unless expressly stated in a separate written agreement, Zuri Ride does not guarantee that a specific driver, vehicle, route, price, vehicle category, or service type will always be available.

Services are provided subject to availability, location, driver supply, road conditions, safety, payment status, operational capacity, and platform functionality.

5. Eligibility to Use Zuri Ride

To use Zuri Ride, you must:

  1. Be at least 18 years old, or have lawful permission and supervision where required;
  2. Have legal capacity to enter into a binding agreement;
  3. Provide true, accurate, complete, and current information;
  4. Use the Platform only for lawful purposes;
  5. Comply with these Terms and all applicable laws;
  6. Pay all valid charges connected to services requested through your account;
  7. Treat drivers, passengers, support staff, and other users respectfully.

Zuri Ride may refuse, restrict, suspend, or terminate access to any person or account where the Platform is misused or where continued access may create legal, safety, financial, operational, or reputational risk.

6. Account Registration

To access certain Zuri Ride services, you may be required to create an account.

During registration, you may be asked to provide:

  1. Full name;
  2. Phone number;
  3. Email address;
  4. Password or OTP verification;
  5. Profile information;
  6. Payment information;
  7. Pickup and delivery details;
  8. Device or location permissions;
  9. Any other information needed to provide the Services.

You agree that all information you provide must be accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of your account login details and for all activity carried out through your account.

You must not:

  1. Create an account using false information;
  2. Use another person’s account without permission;
  3. Sell, rent, transfer, or share your account unlawfully;
  4. Create multiple accounts to misuse promotions;
  5. Use the Platform for fraud or illegal activity;
  6. Allow unauthorized persons to use your account.

If you suspect unauthorized access to your account, you must notify Zuri Ride immediately.

7. Electronic Acceptance

By clicking “I Agree,” ticking a checkbox, creating an account, submitting a booking, making payment, accepting a policy update, or continuing to use the Platform after notice of updated Terms, you agree that your action may be treated as electronic acceptance of these Terms.

Electronic records, app logs, payment records, booking history, support messages, and account activity may be used to confirm your acceptance, use of the Services, or transaction history.

8. Bookings and Service Requests

Users may request rides, deliveries, or related services through approved Zuri Ride channels, including:

  1. Mobile application;
  2. Website;
  3. Customer support;
  4. Corporate dashboard;
  5. Phone, WhatsApp, or email where approved;
  6. Any other official channel provided by Zuri Ride.

When making a booking, you must provide accurate details, including:

  1. Pickup location;
  2. Destination;
  3. Passenger name;
  4. Contact number;
  5. Delivery sender and recipient details, where applicable;
  6. Parcel description, where applicable;
  7. Vehicle or service category;
  8. Special instructions, where necessary.

Zuri Ride is not responsible for delays, failed pickups, failed deliveries, wrong destinations, additional charges, or cancellations caused by inaccurate, incomplete, misleading, or outdated information provided by the user.

9. Ride and Delivery Availability

All ride and delivery requests are subject to availability.

Zuri Ride does not guarantee:

  1. Immediate acceptance of every request;
  2. Availability of drivers at all times;
  3. Availability of all vehicle categories;
  4. Availability in every location;
  5. Fixed arrival times;
  6. Uninterrupted app or website access;
  7. That every scheduled ride will be fulfilled exactly at the requested time;
  8. That every delivery request will be accepted.

Availability may be affected by traffic, weather, road conditions, driver supply, vehicle supply, safety concerns, operational demand, payment status, network issues, or force majeure events.

10. Fare Estimates and Pricing

Zuri Ride may display fare estimates, fixed prices, or calculated fares before or during booking.

Fares may be based on:

  1. Base fare;
  2. Distance;
  3. Time;
  4. Vehicle category;
  5. Service level;
  6. Pickup location;
  7. Destination;
  8. Waiting time;
  9. Traffic conditions;
  10. Surge or peak demand;
  11. Delivery handling;
  12. Toll fees;
  13. Parking fees;
  14. Out-of-zone travel;
  15. Special service requirements;
  16. Any other applicable fee shown in the app or communicated by Zuri Ride.

A fare estimate is not always the final fare. The final fare may change if:

  1. The destination changes;
  2. Extra stops are added;
  3. Waiting time applies;
  4. Route changes occur;
  5. The user provides incorrect details;
  6. Out-of-zone travel occurs;
  7. Additional services are requested;
  8. Toll, parking, or other third-party charges apply.

Zuri Ride may update pricing, service fees, cancellation fees, delivery fees, or vehicle category rates from time to time.

11. Payments

Payments may be made through methods approved by Zuri Ride, including:

  1. Cash;
  2. Mobile money;
  3. Card payment;
  4. Wallet balance;
  5. Bank transfer;
  6. Corporate billing;
  7. Promotional credits;
  8. Any other supported payment method.

You agree to pay all valid charges incurred through your account.

Where payment fails or remains unpaid, Zuri Ride may:

  1. Restrict future bookings;
  2. Add the unpaid amount to your account balance;
  3. Request alternative payment;
  4. Suspend your account;
  5. Recover the unpaid amount through lawful means;
  6. Decline future service until payment is cleared.

Zuri Ride may use third-party payment processors. Zuri Ride is not responsible for delays, failures, reversals, or errors caused by banks, telecom companies, payment gateways, mobile money providers, card networks, or other third-party payment systems.

12. Failed Payments and Duplicate Charges

If a payment is deducted but not reflected in the Zuri Ride system, you must contact support and provide payment proof.

Payment proof may include:

  1. Transaction ID;
  2. Mobile money message;
  3. Bank or card statement;
  4. Screenshot;
  5. Receipt;
  6. Phone number used for payment;
  7. Booking reference.

Where a duplicate payment is confirmed, Zuri Ride may issue a refund, wallet credit, invoice adjustment, or other appropriate correction according to the Refund & Cancellation Policy.

13. Cancellations

Users may cancel bookings subject to the cancellation rules displayed in the app or communicated by Zuri Ride.

A cancellation fee may apply where:

  1. A driver has already accepted the request;
  2. A driver has already been dispatched;
  3. A driver has arrived at the pickup location;
  4. The user cancels too close to scheduled pickup time;
  5. The user repeatedly cancels bookings;
  6. Zuri Ride has incurred operational cost;
  7. The booking involved a reserved or special vehicle.

Repeated cancellations may result in account review, reduced access, loss of promotions, advance payment requirements, or account restrictions.

14. No-Shows and Waiting Time

A no-show occurs where a driver arrives at the pickup location but the passenger, sender, or recipient is unavailable within the allowed waiting period.

A no-show may also occur where:

  1. The user cannot be contacted;
  2. The pickup location is incorrect;
  3. The passenger refuses to board;
  4. The sender is unavailable for parcel pickup;
  5. The recipient is unavailable for parcel delivery;
  6. The booking cannot proceed because of user-side failure.

No-shows may attract cancellation fees, waiting fees, return delivery fees, or other applicable charges.

Waiting time charges may apply where the driver is delayed because the user, passenger, sender, or recipient is not ready.

15. Refunds and Fare Adjustments

Refunds, fare adjustments, cancellation fee reviews, failed payment corrections, duplicate charge reversals, and delivery-related claims are handled under the Zuri Ride Refund & Cancellation Policy.

Refunds are not automatic and may be issued only after review.

Zuri Ride may issue:

  1. Full refund;
  2. Partial refund;
  3. Wallet credit;
  4. Fare adjustment;
  5. Discount voucher;
  6. Invoice adjustment;
  7. Cancellation fee waiver;
  8. No refund where the charge is valid.

Users must submit refund requests within the period stated in the Refund & Cancellation Policy.

16. User Conduct

Users must behave respectfully, lawfully, and responsibly when using Zuri Ride.

You must not:

  1. Abuse, threaten, insult, or harass drivers, passengers, staff, or other users;
  2. Discriminate against drivers or users;
  3. Damage vehicles or property;
  4. Refuse to pay valid fares;
  5. Provide false booking details;
  6. Use the Platform for unlawful purposes;
  7. Carry prohibited or dangerous items;
  8. Force drivers to break traffic laws;
  9. Overload vehicles;
  10. Distract drivers;
  11. Smoke in vehicles without permission;
  12. Engage in sexual misconduct;
  13. Make false complaints;
  14. Misuse driver or customer contact details;
  15. Use the Platform to commit fraud;
  16. Manipulate promotions, referrals, or payment systems.

Zuri Ride may suspend, restrict, or terminate accounts that violate these standards.

17. Driver Standards

Zuri Ride expects approved drivers to maintain professional standards, including:

  1. Respectful communication;
  2. Safe and lawful driving;
  3. Clean and well-maintained vehicles;
  4. Responsible conduct;
  5. Proper use of the app;
  6. Respect for passengers and property;
  7. Compliance with Zuri Ride driver policies.

Drivers may operate under different arrangements, including independent contractor, company vehicle, fleet partner, or employee driver models.

Driver obligations are governed by the applicable Driver Terms of Use, driver agreement, vehicle policy, and internal safety requirements.

18. Safety

Zuri Ride prioritizes safety and service quality.

Users agree to:

  1. Confirm the driver and vehicle details before entering;
  2. Wear seatbelts where available;
  3. Wear helmets where required for motorcycle rides;
  4. Follow reasonable safety instructions;
  5. Avoid distracting the driver;
  6. Avoid unlawful or dangerous conduct;
  7. Report unsafe driving or misconduct;
  8. Use official support channels for complaints or emergencies.

Transportation involves inherent risks, including traffic accidents, road hazards, weather conditions, security incidents, mechanical issues, and third-party conduct.

Zuri Ride will make reasonable efforts to promote safety but cannot eliminate all risks connected with transportation or delivery services.

19. Parcel and Delivery Services

Zuri Ride may offer parcel, courier, or item delivery services.

When requesting delivery, you must provide accurate:

  1. Sender name;
  2. Sender phone number;
  3. Pickup address;
  4. Recipient name;
  5. Recipient phone number;
  6. Drop-off address;
  7. Parcel description;
  8. Special handling instructions;
  9. Declared value, where required.

You are responsible for ensuring that parcels are lawful, safe, properly packed, correctly described, and suitable for transport.

Zuri Ride may refuse, cancel, or reject delivery of any item that appears unsafe, illegal, suspicious, poorly packed, oversized, or unsuitable.

20. Prohibited Delivery Items

You must not send prohibited items through Zuri Ride.

Prohibited items include:

  1. Illegal items;
  2. Stolen goods;
  3. Hazardous materials;
  4. Toxic substances;
  5. Explosive or highly flammable items;
  6. Counterfeit goods;
  7. Items prohibited by law;
  8. Cash above approved limits;
  9. Live animals unless specifically approved;
  10. Highly fragile or high-value items without disclosure and approval;
  11. Any item Zuri Ride considers unsafe, unlawful, or inappropriate.

If you send a prohibited item, you are fully responsible for any loss, damage, penalty, delay, claim, or legal consequence arising from that item.

Zuri Ride may report suspicious or unlawful items to relevant authorities where required by law.

21. Lost Items

Users are responsible for their personal belongings during rides.

Zuri Ride may assist in contacting a driver or reviewing trip records where an item is reported missing, but recovery is not guaranteed.

A return, delivery, or handling fee may apply where a driver or Zuri Ride representative is required to return an item.

Zuri Ride is not responsible for lost items unless loss is proven to have resulted from misconduct or negligence for which Zuri Ride is legally responsible.

22. Damage to Vehicles or Property

If a user damages a vehicle, equipment, property, or driver belongings, Zuri Ride may charge the user for cleaning, repair, replacement, recovery, or related costs.

Damage may include:

  1. Broken vehicle parts;
  2. Spilled food or drinks;
  3. Vomit;
  4. Broken windows;
  5. Damaged seats;
  6. Lost accessories;
  7. Damage caused by luggage;
  8. Damage caused by misconduct or negligence.

Zuri Ride may investigate the issue using driver reports, photos, trip records, support records, and other available evidence.

23. Promotions, Discounts, and Referral Rewards

Zuri Ride may offer promotions, discounts, coupons, referral rewards, wallet credits, or campaign benefits.

Promotions may be subject to conditions, including:

  1. Validity period;
  2. Eligible service category;
  3. Eligible location;
  4. Minimum fare;
  5. Maximum discount;
  6. One-time use;
  7. Payment method requirement;
  8. New-user restriction;
  9. Anti-abuse rules.

Zuri Ride may cancel, reverse, restrict, or refuse promotions where fraud, misuse, duplicate accounts, fake referrals, or suspicious activity is detected.

Promotional credits are not redeemable for cash unless Zuri Ride expressly states otherwise.

24. Ratings, Reviews, and Feedback

Users may be allowed to rate drivers, rides, deliveries, and services.

You agree to provide honest and fair feedback.

You must not:

  1. Submit false complaints;
  2. Use ratings to threaten drivers;
  3. Defame drivers or users;
  4. Use complaints to avoid payment;
  5. Submit abusive, discriminatory, or misleading feedback;
  6. Make claims without reasonable basis.

Zuri Ride may review ratings, complaints, and feedback for safety, quality control, dispute handling, and platform improvement.

25. Support and Complaints

Users may contact Zuri Ride support for issues such as:

  1. Payment problems;
  2. Refund requests;
  3. Cancellations;
  4. Driver conduct;
  5. Lost items;
  6. Delivery issues;
  7. Safety concerns;
  8. App problems;
  9. Account issues;
  10. Corporate booking issues.

When contacting support, you may be required to provide:

  1. Name;
  2. Phone number;
  3. Email address;
  4. Trip or delivery reference;
  5. Payment proof;
  6. Screenshots or photos;
  7. Description of the issue;
  8. Any other evidence required for review.

Zuri Ride may investigate complaints using trip records, GPS data, payment records, driver statements, user statements, support messages, and other available evidence.

26. Privacy and Personal Data

Zuri Ride may collect and process personal data to provide and improve the Services.

Personal data may include:

  1. Name;
  2. Phone number;
  3. Email address;
  4. Account information;
  5. Location data;
  6. Pickup and drop-off details;
  7. Trip history;
  8. Payment records;
  9. Support messages;
  10. Device information;
  11. Ratings and feedback;
  12. Delivery details;
  13. Driver or vehicle information where applicable.

Zuri Ride may use personal data for:

  1. Account creation;
  2. Booking and dispatch;
  3. Payment processing;
  4. Customer support;
  5. Safety monitoring;
  6. Fraud prevention;
  7. Dispute resolution;
  8. Legal compliance;
  9. Service improvement;
  10. Marketing where permitted.

Personal data will be handled according to the Zuri Ride Privacy Policy and applicable data protection laws.

27. Location Data

Zuri Ride may collect and use location data to provide ride and delivery services.

Location data may be used to:

  1. Find nearby drivers;
  2. Estimate fares;
  3. Confirm pickup and drop-off points;
  4. Track active rides;
  5. Support safety features;
  6. Investigate disputes;
  7. Prevent fraud;
  8. Improve service quality.

If you disable location permissions, some Platform features may not function properly.

28. Third-Party Services

Zuri Ride may use third-party services, including:

  1. Payment gateways;
  2. Mobile money providers;
  3. Banks;
  4. Map providers;
  5. SMS providers;
  6. Email providers;
  7. Cloud hosting providers;
  8. App stores;
  9. Verification providers;
  10. Analytics providers;
  11. Customer support tools.

Zuri Ride does not control third-party services and is not responsible for their availability, fees, delays, failures, security practices, or policies.

Use of third-party services may be subject to their own terms and conditions.

29. Intellectual Property

All rights in the Zuri Ride name, logo, app, website, software, designs, graphics, documents, content, user interface, business processes, and platform features belong to Zuri Ride or its licensors.

You are granted a limited, revocable, non-exclusive, non-transferable permission to use the Platform only for lawful personal, passenger, driver, delivery, or approved business purposes.

You must not:

  1. Copy the Platform;
  2. Reverse-engineer the Platform;
  3. Use Zuri Ride branding without permission;
  4. Create fake Zuri Ride pages;
  5. Misrepresent affiliation with Zuri Ride;
  6. Scrape data from the Platform;
  7. Use the Platform to build or support a competing service;
  8. Remove ownership notices;
  9. Use Zuri Ride content for unauthorized commercial purposes.

30. User Content

Users may submit content such as ratings, reviews, complaints, messages, photos, screenshots, delivery notes, and support evidence.

You confirm that any content you submit is lawful, truthful, and does not violate another person’s rights.

By submitting content, you grant Zuri Ride permission to use it for:

  1. Support;
  2. Investigation;
  3. Dispute resolution;
  4. Safety review;
  5. Fraud prevention;
  6. Service improvement;
  7. Legal compliance;
  8. Platform operations.

Zuri Ride may remove or restrict content that is false, abusive, unlawful, defamatory, discriminatory, misleading, threatening, or harmful to the Platform.

31. Platform Availability

Zuri Ride aims to keep the Platform available and reliable, but does not guarantee uninterrupted access.

The Platform may be unavailable due to:

  1. Maintenance;
  2. Updates;
  3. Internet failures;
  4. Server issues;
  5. Security threats;
  6. Payment provider failures;
  7. Telecom outages;
  8. Power outages;
  9. Force majeure events;
  10. Operational changes.

Zuri Ride shall not be liable for losses caused by temporary unavailability of the Platform.

32. Prohibited Platform Use

You must not use Zuri Ride to:

  1. Commit fraud;
  2. Harass, threaten, or harm others;
  3. Evade payment;
  4. Submit false information;
  5. Send prohibited delivery items;
  6. Manipulate bookings, fares, or promotions;
  7. Interfere with platform security;
  8. Upload malicious code;
  9. Create fake accounts;
  10. Abuse support systems;
  11. Damage Zuri Ride’s reputation;
  12. Violate applicable law.

Zuri Ride may suspend or terminate access where prohibited use is suspected or confirmed.

33. Suspension and Termination

Zuri Ride may suspend, restrict, or terminate your account or access to the Services if:

  1. You breach these Terms;
  2. You fail to pay valid charges;
  3. You misuse the Platform;
  4. You abuse drivers, users, or staff;
  5. You provide false information;
  6. You submit false complaints;
  7. You misuse promotions;
  8. You damage vehicles or property;
  9. You use the Platform for unlawful purposes;
  10. Your activity creates legal, safety, financial, operational, or reputational risk.

Termination does not remove any outstanding payment obligations, damage claims, refund reviews, legal rights, or responsibilities that arose before termination.

34. Disclaimers

The Services are provided on an “as available” and “as accessible” basis.

To the maximum extent permitted by law, Zuri Ride does not guarantee:

  1. Continuous availability;
  2. Error-free operation;
  3. Availability of every service category;
  4. Availability of every driver;
  5. Fixed pickup or arrival times;
  6. No delays;
  7. No technical issues;
  8. No third-party failures;
  9. Complete accuracy of maps or estimated times;
  10. That every ride or delivery will be completed.

Nothing in these Terms excludes liability that cannot legally be excluded.

35. Limitation of Liability

To the maximum extent permitted by law, Zuri Ride shall not be liable for:

  1. Indirect losses;
  2. Consequential damages;
  3. Loss of profits;
  4. Loss of opportunity;
  5. Missed meetings;
  6. Missed flights;
  7. Missed appointments;
  8. Delays caused by traffic;
  9. Delays caused by weather;
  10. Delays caused by road conditions;
  11. Delays caused by user-provided wrong information;
  12. Loss caused by third-party payment failure;
  13. Loss caused by telecom or internet failure;
  14. Loss caused by force majeure;
  15. User misconduct;
  16. Driver misconduct not caused by Zuri Ride’s direct fault;
  17. Lost items unless liability is proven;
  18. Delivery issues caused by prohibited or poorly packed items.

Where Zuri Ride is found liable for a specific paid service, Zuri Ride’s total liability shall not exceed the amount paid for the specific service giving rise to the claim, unless applicable law requires otherwise.

36. User Indemnity

You agree to indemnify and hold Zuri Ride harmless from claims, losses, damages, penalties, costs, and expenses arising from:

  1. Your breach of these Terms;
  2. Your misuse of the Platform;
  3. Your failure to pay;
  4. False information provided by you;
  5. Damage caused by you;
  6. Illegal or prohibited delivery items;
  7. Fraudulent activity;
  8. Misuse of promotions;
  9. Misuse of driver or customer information;
  10. Your violation of applicable law;
  11. Claims made by third parties due to your actions or instructions.

37. Force Majeure

Zuri Ride shall not be liable for failure, delay, cancellation, interruption, or non-performance caused by events beyond reasonable control, including:

  1. Heavy traffic;
  2. Severe weather;
  3. Road closures;
  4. Fuel shortages;
  5. Power outages;
  6. Internet outages;
  7. Telecom failures;
  8. Payment system failures;
  9. Public protests;
  10. Security incidents;
  11. Government restrictions;
  12. Police operations;
  13. Natural disasters;
  14. War, riots, or civil disturbance;
  15. Epidemics or public health emergencies;
  16. Any other event outside Zuri Ride’s reasonable control.

38. Changes to These Terms

Zuri Ride may update, modify, or replace these Terms from time to time.

Updates may be communicated through:

  1. Website;
  2. App notice;
  3. Email;
  4. SMS;
  5. Push notification;
  6. In-app message;
  7. Support notice.

Continued use of the Services after updated Terms are published means you accept the revised Terms.

If you do not agree to updated Terms, you must stop using the Services.

39. Changes to the Services

Zuri Ride may update, modify, suspend, limit, or discontinue any part of the Services at any time.

This may include:

  1. Service categories;
  2. Vehicle options;
  3. Delivery services;
  4. Pricing;
  5. Promotions;
  6. Payment methods;
  7. App features;
  8. Support channels;
  9. Operating areas;
  10. Driver availability systems.

Zuri Ride is not liable for losses arising from changes made for business, legal, safety, technical, or operational reasons.

40. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Uganda.

Any dispute arising from or relating to these Terms, the Platform, or the Services shall first be handled through Zuri Ride’s internal support or dispute resolution process.

If the dispute cannot be resolved internally, it may be referred to mediation, arbitration, or courts of competent jurisdiction in Uganda, depending on the nature of the dispute and applicable law.

41. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts shall continue to apply.

The invalid or unenforceable provision may be replaced with a valid provision that most closely reflects the original commercial and legal intention.

42. Entire Agreement

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Passenger Terms of Use, Driver Terms of Use, Safety Guidelines, Delivery Policy, Legal Notice, and any applicable written agreement, form the full agreement between you and Zuri Ride regarding use of the Platform.

Where a separate signed agreement applies, that agreement shall apply to the specific matter it covers.

43. Contact Information

For questions, complaints, legal notices, payment issues, support requests, or policy inquiries, contact Zuri Ride through the official channels below:

Zuri Ride™
Opposite Wave Car Wash,
Kyanja Ring Rd, Kampala, Uganda

Email: info@zuriride.com
Phone: +256 700 926254
Website: https://zuriride.com

44. Copyright Notice

© 2025 Zuri Ride™. All rights reserved.

No part of the Zuri Ride Platform, website, mobile application, content, documents, graphics, software, branding, or materials may be copied, reproduced, distributed, modified, republished, or used without prior written consent from Zuri Ride, except where permitted by law