Read the Zuri Ride Driver Terms of Use covering driver registration, KYC verification, vehicle requirements, payments, commissions, safety rules, account suspension, and platform responsibilities.
ZURI RIDE DRIVER TERMS OF USE
Effective Date: 27/04/2026
Last Updated: --
Company: Zuri Rides
Website: https://zuriride.com
Applicable To: Drivers, riders, captains, couriers, company-vehicle operators, fleet partners, and any person approved to provide transport or delivery services through Zuri Ride.
1. Introduction
These Driver Terms of Use govern your registration, access, and use of the Zuri Ride driver application, website, platform, dispatch system, payment system, support channels, vehicle programs, delivery services, and any related services provided by Zuri Ride.
By creating a driver account, submitting your documents, accepting these Terms in the app, collecting Zuri Ride equipment, using a Zuri Ride vehicle, accepting a trip, completing a delivery, receiving earnings, or otherwise participating as a driver on the Zuri Ride platform, you confirm that you have read, understood, and agreed to these Terms.
These Terms form a binding agreement between you and Zuri Ride.
If you do not agree with these Terms, you must not register, access the driver app, accept trips, use company equipment, or provide services through Zuri Ride.
2. Purpose of the Zuri Ride Platform
Zuri Ride is a technology platform that connects customers with approved drivers for transport, ride-hailing, delivery, chauffeur, and related mobility services.
Zuri Ride may provide:
Zuri Ride does not guarantee that every driver will receive trips, earn a specific income, or operate in a specific location unless a separate written agreement expressly states so.
3. Driver Categories and Business Models
Zuri Ride may approve drivers under different operating models depending on business needs, vehicle type, location, qualification, and agreement with the driver.
3.1 Own-Vehicle Commission-Based Drivers
This applies where a driver uses their own vehicle, motorcycle, boda, or legally authorized vehicle to accept trips through the Zuri Ride platform.
Under this model:
3.2 Boda / Motorcycle Drivers
Boda or motorcycle drivers may be required to pay a registration or onboarding fee for items such as:
The fee may be payable upfront or in installments, depending on the arrangement shown in the app or approved by Zuri Ride.
3.3 Car Owner / Car Driver Registration Model
Car drivers or car owners may be required to pay a registration facilitation fee to support onboarding, verification, inspection, system activation, and administrative processing.
Unless changed in the app or in writing, the standard car driver facilitation fee may be UGX 50,000.
This fee does not automatically guarantee approval. Approval depends on document verification, vehicle inspection, driver qualification, and Zuri Ride’s internal standards.
3.4 Company Vehicle Commission Model
Zuri Ride may allow selected drivers to use vehicles owned, leased, managed, or controlled by Zuri Ride.
Where a driver uses a Zuri Ride vehicle, Zuri Ride may apply a higher commission, vehicle use charge, remittance requirement, deposit, or other commercial arrangement because the vehicle is provided by the company.
The exact terms will be communicated through the app, a written agreement, or a driver assignment form.
3.5 Company Vehicle Weekly Target Model
Under this model, Zuri Ride may assign a company vehicle to a driver on the condition that the driver remits an agreed weekly amount.
The weekly target may be:
The weekly amount may vary depending on:
Where a driver operates outside Kampala or outside the approved operating zone, Zuri Ride may increase the weekly target, apply additional charges, or require special approval before such trips are accepted.
3.6 Employee Driver Model
Zuri Ride may separately employ certain drivers under a formal employment arrangement.
Where a driver is employed by Zuri Ride:
shall be governed by a separate employment contract.
These Terms will still apply to the driver’s use of the app, safety rules, data usage, company property, customer conduct, platform access, and operational rules unless the employment contract states otherwise.
4. Independent Contractor Status
Unless you have signed a separate employment contract with Zuri Ride, you agree that you are operating as an independent driver, service provider, or contractor.
Nothing in these Terms creates an employer-employee relationship, partnership, agency, joint venture, or exclusive employment relationship between you and Zuri Ride.
As an independent driver, you are responsible for:
Zuri Ride provides the platform, brand systems, technology, dispatch access, customer connection, and operational standards.
5. Eligibility to Become a Driver
To register as a driver on Zuri Ride, you must:
Zuri Ride may reject, suspend, or delay any application if the applicant does not meet the required standard.
6. Driver Registration Process
Driver registration may be completed through the Zuri Ride driver app or any other approved channel.
The registration process may include:
Registration does not guarantee approval. Zuri Ride reserves the right to approve or reject any driver at its sole discretion, provided such decision is made in good faith and for business, safety, legal, operational, or compliance reasons.
7. KYC and Document Verification
Zuri Ride may require drivers to complete KYC, identity verification, document verification, and vehicle verification.
Documents may include:
You agree that all documents submitted must be genuine, accurate, clear, valid, and up to date.
Zuri Ride may suspend or reject your account if:
Zuri Ride may request updated documents at any time.
8. Account Security
Each driver must operate only one approved driver account unless Zuri Ride gives written permission.
You must not:
You are responsible for all activity carried out through your account.
If you suspect unauthorized access, you must notify Zuri Ride immediately.
Zuri Ride may require face verification, selfie verification, OTP verification, location verification, or physical verification to confirm that the approved driver is the one using the account.
9. Driver Equipment and Branded Materials
Zuri Ride may require certain drivers to use branded or approved equipment.
This may include:
For boda or motorcycle drivers, reflector jackets and helmets may be compulsory depending on the category.
For car drivers, reflector jackets and helmets may not be required, but Zuri Ride may still require vehicle branding, inspection stickers, driver identification, or other approved materials.
The cost of equipment shall be shown in the app, invoice, agreement, or payment schedule.
10. Equipment Fees and Installment Payments
Drivers may be required to pay registration, onboarding, or equipment fees.
Where Zuri Ride allows installment payments:
Equipment remains the property of Zuri Ride until fully paid for, unless Zuri Ride states otherwise in writing.
If a driver leaves the platform before completing payment, Zuri Ride may deduct the outstanding balance from the driver’s earnings or require immediate payment.
11. Registration and Facilitation Fees
Registration or facilitation fees may be charged to support:
For car drivers, a facilitation fee of UGX 50,000 may apply unless another amount is shown in the app or agreed in writing.
Payment of a registration or facilitation fee does not automatically guarantee approval.
Zuri Ride may reject an application if the driver fails verification, submits false documents, fails inspection, or does not meet platform standards.
Refunds, if any, shall be handled according to Zuri Ride’s refund policy.
12. Vehicle Requirements
Every vehicle used on Zuri Ride must be safe, clean, roadworthy, and legally allowed to operate.
A driver must ensure that the vehicle has:
Zuri Ride may reject a vehicle if it does not meet the required standard.
Zuri Ride may create different vehicle categories, including:
A driver may only operate under the vehicle category approved by Zuri Ride.
13. Vehicle Inspection
Zuri Ride may require vehicle inspection before approval and periodically after approval.
Inspection may include:
Company vehicles must be brought for weekly inspection unless Zuri Ride gives written exemption.
Failure to bring a company vehicle for inspection may result in:
Drivers must immediately report accidents, breakdowns, mechanical issues, damage, theft, impoundment, or any condition that may affect the safe use of a vehicle.
14. Company Vehicles
Where Zuri Ride provides a vehicle to a driver, the driver must use the vehicle responsibly.
The driver agrees to:
The driver may be liable for:
Zuri Ride may deduct verified losses from driver earnings where lawful and agreed.
15. Weekly Target Model for Company Vehicles
Where a driver operates under the weekly target model, the driver agrees to remit the agreed weekly amount.
The agreed amount may be stated in:
The weekly target may start from UGX 200,000 or any other amount agreed.
The driver understands that:
Zuri Ride may provide a grace period, renegotiation, or temporary adjustment, but such adjustment must be approved by Zuri Ride.
16. Driver Conduct
Drivers must behave professionally at all times.
A driver must:
Zuri Ride has zero tolerance for:
17. Trip Acceptance and Completion
When a trip request appears in the app, the driver may accept or reject it according to the app settings and applicable performance rules.
Once a driver accepts a trip, the driver must:
A driver must not:
18. Cancellations
Drivers must avoid unnecessary cancellations.
Valid reasons for cancellation may include:
Repeated cancellations may lead to:
Zuri Ride may monitor cancellation rate, acceptance rate, completion rate, response time, and customer complaints.
19. Ratings and Performance Monitoring
Zuri Ride may use performance data to maintain service quality.
Performance metrics may include:
Poor performance may result in:
Zuri Ride may allow drivers to appeal unfair ratings or complaints through the official support channel.
20. Pricing, Fares, and Commission
Zuri Ride may determine trip pricing using its own fare system.
A fare may include:
Zuri Ride may deduct commission or platform fees from completed trips.
Commission rates may vary depending on:
Company vehicle drivers may pay higher commission or weekly remittance because the vehicle is provided by Zuri Ride.
Drivers must not charge customers outside the pricing rules unless the app or support approves an adjustment.
21. Driver Earnings and Payments
Driver earnings may be paid through:
Zuri Ride may deduct:
Zuri Ride may delay or hold payments where:
22. Cash Trips and Cash Handling
Where cash trips are allowed, the driver must handle cash honestly.
The driver must:
Where a cash balance is owed to Zuri Ride, Zuri Ride may restrict trip access until the balance is cleared.
23. Bonuses, Incentives, and Promotions
Zuri Ride may offer driver bonuses or incentives.
These may include:
Zuri Ride may set conditions for each incentive.
A driver may lose an incentive if:
Zuri Ride may change, suspend, or cancel incentive programs at any time.
24. Delivery and Parcel Services
Where delivery services are available, a driver may accept parcel or courier requests.
The driver must:
Drivers must not transport:
If a delivery cannot be completed, the driver must contact support and follow Zuri Ride’s return or holding instructions.
25. Safety and Emergency Situations
Drivers must prioritize safety.
In case of accident, threat, violence, emergency, police stop, breakdown, robbery, medical issue, or passenger danger, the driver must:
Zuri Ride may suspend accounts involved in serious incidents pending review.
26. Prohibited Driver Activities
Drivers must not:
Violation may result in immediate deactivation.
27. Data Collection and Privacy
Zuri Ride may collect and process driver data for onboarding, verification, dispatch, payments, safety, support, fraud prevention, legal compliance, and service improvement.
Driver data may include:
Zuri Ride may collect location data while the driver is online, waiting for trips, heading to pickup, performing trips, completing deliveries, or using a company vehicle.
Zuri Ride may share necessary data with:
Zuri Ride will handle driver data according to its Privacy Policy.
28. Customer Data and Confidentiality
Drivers may receive customer information such as name, phone number, pickup location, drop-off location, delivery details, or trip notes.
Drivers must use customer data only for completing the trip or delivery.
Drivers must not:
Misuse of customer data may lead to immediate deactivation and legal action.
29. Intellectual Property
All rights in the Zuri Ride name, logo, app, platform, software, brand, content, designs, icons, driver materials, documents, website, and related systems belong to Zuri Ride or its licensors.
Drivers are given a limited, temporary, non-transferable permission to use the Zuri Ride app and brand materials only for approved Zuri Ride services.
Drivers must not:
30. Photos, Media, and Marketing Consent
Zuri Ride may use driver profile photos, vehicle photos, inspection photos, and onboarding photos for internal verification, safety, and platform operations.
For public marketing use, such as website banners, social media posts, advertisements, campaigns, or promotional materials, Zuri Ride should obtain separate consent from the driver where required.
Where a photo or video is taken during an official Zuri Ride shoot, field activity, onboarding event, inspection, branded campaign, or company-funded content session, Zuri Ride may treat such media as company content, subject to any signed media consent or release form.
Drivers must not use customer photos, passenger images, or private trip recordings for social media without consent.
31. Company Property
Company property may include:
Drivers must protect company property and return it when requested.
Failure to return company property may result in:
32. Suspension and Deactivation
Zuri Ride may suspend or deactivate a driver account for reasons including:
Suspension may be temporary or permanent depending on the seriousness of the issue.
33. Driver Appeals
Where a driver believes suspension, penalty, deduction, or deactivation was unfair, the driver may submit an appeal through the official Zuri Ride support channel.
The appeal should include:
Zuri Ride may review the appeal and decide whether to uphold, modify, or reverse the decision.
Submitting an appeal does not guarantee reactivation or refund.
34. Termination by Driver
A driver may stop using Zuri Ride at any time.
Before leaving the platform, the driver must:
Zuri Ride may withhold final settlement until all obligations are cleared.
35. Termination by Zuri Ride
Zuri Ride may terminate a driver’s access permanently if the driver seriously breaches these Terms or repeatedly violates platform rules.
Termination does not cancel the driver’s outstanding obligations, including:
36. Limitation of Liability
To the maximum extent allowed by law, Zuri Ride shall not be liable for:
Nothing in these Terms excludes liability that cannot legally be excluded.
37. Driver Indemnity
The driver agrees to indemnify and hold Zuri Ride harmless from claims, losses, fines, penalties, costs, damages, and expenses arising from:
38. Fraud Prevention
Zuri Ride may monitor the platform for fraud.
Fraud may include:
Where fraud is suspected, Zuri Ride may:
39. Force Majeure
Zuri Ride shall not be liable for failure or delay caused by events beyond its reasonable control, including:
40. Changes to These Terms
Zuri Ride may update these Terms from time to time.
Updates may be communicated through:
Continued use of the Zuri Ride platform after changes take effect means the driver accepts the updated Terms.
If a driver does not agree to updated Terms, the driver must stop using the platform.
41. Notices and Communication
Zuri Ride may contact drivers through:
Drivers must keep their contact details up to date.
A notice sent to the driver’s registered phone number, email, or app account will be considered received.
42. Governing Law
These Terms shall be governed by the laws of the Republic of Uganda, unless another jurisdiction is stated in a separate written agreement.
Any disputes shall be handled through Zuri Ride’s internal resolution process first.
If unresolved, the dispute may be referred to mediation, arbitration, or courts of competent jurisdiction in Uganda, depending on the applicable agreement and law.
43. Severability
If any part of these Terms is found invalid or unenforceable, the remaining parts shall continue to apply.
The invalid part shall be replaced with a valid provision that most closely reflects the original intention.
44. Entire Agreement
These Terms, together with Zuri Ride’s Privacy Policy, Driver Agreement, Safety Policy, Payment Policy, Vehicle Policy, Refund Policy, and any applicable signed documents, form the full agreement between Zuri Ride and the driver regarding use of the platform.
Where there is conflict between these Terms and a separate signed employment contract, vehicle assignment agreement, or company vehicle agreement, the signed agreement shall apply to the specific matter it covers.
45. Driver Acknowledgment
By registering, accepting these Terms, submitting documents, collecting equipment, using a company vehicle, accepting a trip, or continuing to use the Zuri Ride platform, the driver confirms that:
