ZURI RIDE COOKIE POLICY

Effective Date: 2025
Last Updated: April 2026
Website: https://zuriride.com
Email: info@zuriride.com
Phone: +256 700 926254

1. Introduction

This Cookie Policy explains how Zuri Ride™ uses cookies and similar tracking technologies on its website, mobile application, online booking pages, landing pages, forms, dashboards, marketing pages, and related digital platforms.

Cookies help Zuri Ride provide a better, safer, faster, and more personalized experience for users, passengers, drivers, corporate clients, and website visitors.

By using the Zuri Ride website or digital platforms, you acknowledge that cookies and similar technologies may be used as described in this Policy.

This Cookie Policy should be read together with the Zuri Ride Privacy Policy, Terms and Conditions, Passenger Terms of Use, Driver Terms of Use, Refund & Cancellation Policy, and Legal Notice.

Uganda’s data protection framework recognizes rights such as access, correction, erasure, restriction, objection, and portability for personal data; Zuri Ride should handle cookie-related personal data in line with its Privacy Policy and applicable data protection requirements.

2. What Are Cookies?

Cookies are small text files stored on your browser, computer, phone, tablet, or other device when you visit a website.

Cookies may allow a website to:

1. Remember your preferences;
2. Keep you logged in;
3. Improve security;
4. Understand how visitors use the site;
5. Improve website performance;
6. Support online forms;
7. Measure marketing campaigns;
8. Prevent fraud or abuse;
9. Personalize content;
10. Improve user experience.

Cookies may be placed directly by Zuri Ride or by approved third-party service providers.

3. Similar Technologies

In addition to cookies, Zuri Ride may use similar technologies, including:

1. Pixels;
2. Tags;
3. Web beacons;
4. Local storage;
5. Session storage;
6. SDKs;
7. Device identifiers;
8. Tracking scripts;
9. Analytics identifiers;
10. Advertising identifiers;
11. Log files;
12. Browser fingerprinting where legally permitted and necessary for fraud prevention or security.

These technologies may collect or store information about your device, browser, session, activity, preferences, and interaction with Zuri Ride services.

4. Where This Policy Applies

This Cookie Policy applies to cookies and similar technologies used on:

1. The Zuri Ride website;
2. Booking pages;
3. Landing pages;
4. Corporate account pages;
5. Driver registration pages;
6. Contact forms;
7. Support pages;
8. Promotional pages;
9. Web dashboards;
10. App-related web views;
11. Any other official Zuri Ride digital platform.

This Policy may not apply to third-party websites linked from Zuri Ride. Third-party websites may have their own cookie policies and privacy practices.

5. Why Zuri Ride Uses Cookies

Zuri Ride may use cookies and similar technologies to:

1. Make the website work properly;
2. Remember user preferences;
3. Improve security;
4. Prevent fraud;
5. Improve speed and performance;
6. Understand website traffic;
7. Analyze how visitors use the website;
8. Improve booking flows;
9. Support customer service;
10. Measure marketing campaigns;
11. Show relevant content;
12. Improve driver and passenger onboarding;
13. Support corporate account features;
14. Detect technical issues;
15. Keep forms and sessions functioning properly.

6. Types of Cookies We Use

Zuri Ride may use the following categories of cookies.

7. Strictly Necessary Cookies

These cookies are required for the website or platform to function.

They may be used for:

1. Page navigation;
2. Secure login;
3. Account authentication;
4. Booking forms;
5. Payment flow support;
6. Fraud prevention;
7. Security protection;
8. Session management;
9. Remembering cookie preferences;
10. Preventing duplicate form submissions.

Without these cookies, some services may not work properly.

Because these cookies are necessary for the operation and security of the Platform, they may be used without optional consent where allowed by applicable law.

8. Performance and Analytics Cookies

These cookies help Zuri Ride understand how visitors use the website and digital platforms.

They may collect information such as:

1. Pages visited;
2. Time spent on pages;
3. Clicks;
4. Scroll activity;
5. Browser type;
6. Device type;
7. Traffic source;
8. General location;
9. Error reports;
10. Page performance;
11. Form completion rates;
12. Booking funnel performance.

This information helps Zuri Ride improve website design, app onboarding, booking flow, driver registration, customer support, and marketing decisions.

Analytics information may be aggregated or anonymized where possible.

9. Functionality Cookies

Functionality cookies help Zuri Ride remember your choices and improve your experience.

They may remember:

1. Language preference;
2. Region or city preference;
3. Recently viewed pages;
4. Login state;
5. Form progress;
6. Saved preferences;
7. Cookie consent choices;
8. Display settings;
9. Previously selected ride category;
10. Corporate dashboard preferences.

These cookies make the website and platform more convenient to use.

10. Advertising and Marketing Cookies

Zuri Ride may use advertising or marketing cookies to understand campaign performance and show more relevant content.

These cookies may be used to:

1. Measure ad performance;
2. Understand which campaigns bring visitors to Zuri Ride;
3. Avoid showing the same ad repeatedly;
4. Build marketing audiences;
5. Retarget visitors who showed interest in Zuri Ride;
6. Measure conversions such as sign-ups, bookings, app downloads, or driver registrations;
7. Improve social media and search advertising campaigns.

Advertising cookies may be set by Zuri Ride or third-party advertising platforms.

Where required, advertising and marketing cookies should only be used after the user has given consent.

11. Security and Fraud Prevention Cookies

Zuri Ride may use cookies and similar technologies to protect users and the Platform.

These may help detect:

1. Suspicious login activity;
2. Fake accounts;
3. Automated bots;
4. Fraudulent forms;
5. Payment abuse;
6. Promotion abuse;
7. Unauthorized access attempts;
8. Repeated failed login attempts;
9. Malicious traffic;
10. Security threats.

Security cookies help protect passengers, drivers, corporate clients, and Zuri Ride systems.

12. Payment and Transaction Cookies

Payment-related cookies or similar technologies may be used during checkout, mobile money processing, card payment, booking confirmation, wallet use, or corporate billing.

They may support:

1. Payment session continuity;
2. Transaction verification;
3. Payment provider redirects;
4. Fraud prevention;
5. Checkout security;
6. Payment error detection;
7. Duplicate payment prevention;
8. Receipt generation.

Zuri Ride may use third-party payment providers, and those providers may use their own cookies or tracking technologies according to their own policies.

13. Support and Communication Cookies

Zuri Ride may use cookies or similar technologies to support customer communication tools, including:

1. Live chat;
2. Contact forms;
3. Help center tools;
4. Support ticket forms;
5. WhatsApp link tracking;
6. Email campaign tracking;
7. Feedback forms;
8. Complaint forms.

These cookies help Zuri Ride respond to inquiries, improve service quality, and track unresolved support issues.

14. Social Media Cookies

Zuri Ride pages may include social media buttons, embedded posts, videos, app store links, or sharing tools.

Social media platforms may place cookies or collect data when you interact with their buttons, widgets, or embedded content.

These platforms may track your activity even if you do not click the embedded content, depending on their own policies.

Zuri Ride does not control cookies set by third-party social media platforms.

15. Third-Party Cookies

Some cookies may be placed by third-party service providers used by Zuri Ride.

These may include providers for:

1. Analytics;
2. Advertising;
3. Payment processing;
4. Security;
5. Maps;
6. Hosting;
7. Customer support;
8. Live chat;
9. App download tracking;
10. Email marketing;
11. SMS communication;
12. Fraud prevention;
13. Form protection.

Third-party cookies are governed by the privacy and cookie policies of the relevant third parties.

Zuri Ride is not responsible for third-party cookie practices, but Zuri Ride aims to work with reputable service providers where possible.

16. Cookies in the Zuri Ride Mobile App

Mobile applications may not always use browser cookies in the same way websites do.

However, the Zuri Ride mobile app may use similar technologies, including:

1. Device identifiers;
2. App analytics identifiers;
3. Push notification tokens;
4. App session identifiers;
5. Crash reporting tools;
6. Performance monitoring tools;
7. Location permissions;
8. Payment session tokens;
9. Fraud prevention signals;
10. Advertising identifiers, where enabled.

These technologies help Zuri Ride provide app functionality, improve performance, support bookings, process payments, detect issues, and improve safety.

Mobile app permissions and identifiers may be managed through your device settings.

17. Information Collected Through Cookies

Cookies and similar technologies may collect information such as:

1. IP address;
2. Browser type;
3. Device type;
4. Operating system;
5. Pages visited;
6. Time and date of visit;
7. Referring website;
8. Click behavior;
9. Session duration;
10. Language preference;
11. General location;
12. Login state;
13. Cookie consent preference;
14. App or website error data;
15. Campaign source;
16. Form interaction;
17. Device identifiers;
18. Payment session data;
19. Security and fraud signals.

Some cookie data may be personal data if it identifies or can reasonably be linked to a person.

18. How Long Cookies Stay on Your Device

Cookies may be either session cookies or persistent cookies.

18.1 Session Cookies

Session cookies last only while your browser is open. They are usually deleted when you close the browser.

They help with temporary functions such as page navigation, booking forms, login sessions, and checkout flows.

18.2 Persistent Cookies

Persistent cookies remain on your device for a set period or until you delete them.

They may remember preferences, analytics identifiers, advertising choices, or consent settings.

The exact duration may vary depending on the cookie type and the service provider.

19. Cookie Consent

Where required, Zuri Ride may request your consent before placing non-essential cookies, such as analytics, advertising, marketing, or personalization cookies.

Strictly necessary cookies may still be used because they are required for the website or platform to function properly.

You may be able to accept all cookies, reject non-essential cookies, or manage cookie preferences through a cookie banner or settings panel.

Your consent choice may itself be stored using a cookie or similar technology.

20. Managing Cookies

You can manage or delete cookies through your browser settings.

Most browsers allow you to:

1. View cookies;
2. Delete cookies;
3. Block cookies;
4. Block third-party cookies;
5. Receive alerts before cookies are stored;
6. Clear browsing data;
7. Disable tracking technologies;
8. Manage site-specific permissions.

Please note that disabling some cookies may affect website functionality, including login, booking forms, payment flows, support forms, or saved preferences.

21. Browser Controls

Cookie settings are usually available in your browser’s privacy or security settings.

You may manage cookies in browsers such as:

1. Google Chrome;
2. Safari;
3. Firefox;
4. Microsoft Edge;
5. Opera;
6. Brave;
7. Other supported browsers.

Because browser settings may change over time, check your browser’s official help section for the latest instructions.

22. Mobile App Controls

For the Zuri Ride mobile app, you may manage some tracking and permissions through your device settings.

Depending on your device, you may be able to control:

1. Location permissions;
2. Camera permissions;
3. Notification permissions;
4. Advertising ID preferences;
5. App tracking permissions;
6. Background activity;
7. App analytics sharing;
8. Storage permissions.

Disabling certain permissions may limit app features such as ride booking, pickup accuracy, driver matching, payments, support, or safety tools.

23. Do Not Track Signals

Some browsers may send “Do Not Track” signals.

Because there is no universally accepted standard for responding to such signals, Zuri Ride may not respond to every Do Not Track signal automatically.

Where cookie preference tools are available on the website, users should use those tools to manage cookie choices.

24. Children’s Privacy

Zuri Ride services are generally intended for users who are legally able to use transport, booking, delivery, or related digital services.

Zuri Ride does not knowingly use cookies to target children with advertising.

Where a minor uses Zuri Ride through a parent, guardian, corporate account, or authorized adult booking, the adult responsible for the booking is responsible for ensuring appropriate use of the Platform.

25. Data Sharing from Cookies

Cookie-related data may be shared with service providers where necessary for:

1. Website operation;
2. Analytics;
3. Advertising measurement;
4. Payment processing;
5. Security;
6. Fraud prevention;
7. Hosting;
8. Technical support;
9. Customer communication;
10. Legal compliance.

Zuri Ride may also disclose cookie-related data where required by law, court order, lawful authority request, fraud investigation, safety incident, or platform protection need.

26. International Data Transfers

Some third-party technology providers used by Zuri Ride may process data outside Uganda.

Where personal data is transferred outside Uganda, Zuri Ride will aim to ensure that appropriate safeguards are used in line with applicable data protection requirements.

NITA-U’s public privacy notice describes safeguards for transfers outside Uganda and recognizes user rights under Uganda’s Data Protection and Privacy Act, 2019, which is the same general compliance direction Zuri Ride should reflect in its own privacy practices.

27. Relationship with Privacy Policy

This Cookie Policy explains Zuri Ride’s use of cookies and similar tracking technologies.

The Zuri Ride Privacy Policy explains more broadly how Zuri Ride collects, uses, stores, shares, protects, and retains personal data.

If cookie-related data is personal data, it will be handled according to the Privacy Policy and applicable data protection laws.

28. Updates to this Cookie Policy

Zuri Ride may update this Cookie Policy from time to time to reflect changes in:

1. Technology;
2. Website features;
3. App features;
4. Analytics tools;
5. Advertising tools;
6. Payment providers;
7. Security tools;
8. Legal requirements;
9. Business operations.

Updates will be published on the Zuri Ride website or other official Zuri Ride channels.

Continued use of the Platform after updates are published means you accept the updated Cookie Policy.

29. Contact Information

For questions about this Cookie Policy, cookie preferences, privacy rights, or data protection matters, contact Zuri Ride:

Zuri Ride™
Opposite Wave Car Wash,
Kyanja Ring Rd, Kampala, Uganda

Email: info@zuriride.com
Phone: +256 700 926254
Website: https://zuriride.com

30. Copyright Notice

© 2025 Zuri Ride™. All rights reserved.