Read the Zuri Ride Passenger Terms of Use covering ride bookings, payments, cancellations, passenger conduct, safety, refunds, delivery services, account suspension, and platform responsibilities.
Effective Date: 27/04/2026
Last Updated: -
Website: https://zuriride.com
Company: Zuri Rides
These Passenger Terms of Use govern your access to and use of the Zuri Ride platform, including the Zuri Ride mobile application, website, booking system, payment system, delivery features, customer support channels, and any related services provided by Zuri Ride.
By creating an account, booking a ride, requesting a delivery, making payment, using the Zuri Ride app, accessing the website, or continuing to use any Zuri Ride service, you confirm that you have read, understood, and agreed to these Terms.
If you do not agree with these Terms, you must not use the Zuri Ride platform.
These Terms form a binding agreement between you and Zuri Ride.
Zuri Ride is a mobility technology platform that connects passengers, customers, senders, and users with approved drivers for transportation, ride-hailing, chauffeur, delivery, and related mobility services.
Zuri Ride may provide access to:
Zuri Ride may operate through independent drivers, company vehicle drivers, fleet partners, or employed drivers depending on the service model available in your area.
In these Terms:
“Zuri Ride,” “we,” “us,” or “our” means Zuri Ride and its related platform, app, website, staff, agents, and service systems.
“Passenger,” “Customer,” “User,” or “you” means any person who creates an account, books a ride, requests delivery, pays for a service, or uses the Zuri Ride platform.
“Driver” means an approved person providing transport or delivery services through Zuri Ride.
“Platform” means the Zuri Ride app, website, booking system, driver dispatch system, support system, and related technology.
“Ride” means a transport service requested through Zuri Ride.
“Delivery” means a parcel, package, or item movement service requested through Zuri Ride.
“Fare” means the amount charged for a ride or delivery.
“Account” means your registered Zuri Ride user profile.
“Service Area” means any location where Zuri Ride operates or makes its services available.
To use Zuri Ride, you must:
If you are using Zuri Ride on behalf of another person, company, organization, child, dependent, guest, or third party, you confirm that you have authority to do so and that you remain responsible for the booking.
To access certain Zuri Ride services, you may be required to create an account.
When creating an account, you may be asked to provide:
You agree that all information you provide must be true, accurate, current, and complete.
You are responsible for keeping your account details secure.
You must not:
Zuri Ride may suspend or deactivate accounts that appear fake, suspicious, duplicated, abusive, or used in breach of these Terms.
A passenger may request a ride through the Zuri Ride app, website, phone support, corporate dashboard, or any approved booking channel.
When booking a ride, you must provide accurate:
You are responsible for confirming that the pickup and destination details are correct before confirming the booking.
Once a driver accepts your request, you may be able to view driver details such as:
You must verify the vehicle and driver details before entering the vehicle.
Zuri Ride may provide different ride categories depending on availability.
These may include:
Availability of a ride category is not guaranteed at all times.
Zuri Ride may add, remove, rename, restrict, or adjust ride categories based on operational needs, driver availability, customer demand, safety, or business strategy.
Before confirming a booking, Zuri Ride may show an estimated fare or upfront fare.
A fare may be calculated based on:
The final fare may change if:
You agree to pay the final fare shown or confirmed by Zuri Ride.
Zuri Ride may support several payment methods, including:
You agree to pay all charges connected to bookings made through your account.
Where a payment fails, Zuri Ride may:
You must not avoid payment, underpay a driver, reverse payment fraudulently, or manipulate payment systems.
Where cash payment is allowed, you must pay the correct fare at the end of the trip unless the app or support team gives different instructions.
You must not:
If you fail to pay, Zuri Ride may restrict your account until the balance is cleared.
Where mobile money, card, or digital payment is used, you are responsible for ensuring that:
Payment processing may be handled by third-party payment providers. Zuri Ride is not responsible for delays, failures, or errors caused by telecom companies, banks, payment gateways, or other third-party systems, but Zuri Ride may assist where possible.
You may book a ride or delivery for another person if the platform allows it.
If you book for another person, you remain responsible for:
Zuri Ride may contact either you or the actual passenger for trip coordination, safety, verification, and support.
Zuri Ride may allow passengers to schedule rides in advance.
Scheduled rides are subject to:
A scheduled ride does not guarantee that a driver will always be available at the exact requested time.
Zuri Ride may cancel, delay, or adjust a scheduled ride where necessary and will make reasonable efforts to notify the passenger.
You may cancel a ride through the app where cancellation is available.
A cancellation fee may apply if:
Repeated unnecessary cancellations may lead to:
A driver may cancel a ride for valid reasons, including:
If a driver cancels without valid reason, you may report the issue to Zuri Ride support.
Zuri Ride may review driver cancellations and take appropriate action under driver policies.
Drivers may wait for a limited period at the pickup location.
If you delay, waiting charges may apply.
You must be ready at the pickup location when the driver arrives.
If you are not available after the required waiting period, the driver may cancel the ride and a cancellation or waiting fee may be charged.
You agree to behave respectfully and lawfully while using Zuri Ride.
You must not:
Zuri Ride may suspend or permanently deactivate passengers who violate these rules.
Passenger safety is important to Zuri Ride.
You agree to:
You must not ask a driver to overload a car, carry more passengers than legally allowed, or operate in an unsafe manner.
Passengers are responsible for ensuring that children and minors are transported safely and lawfully.
A child or minor may not use Zuri Ride alone unless allowed by Zuri Ride policy or permitted by applicable law and accepted by the driver.
Where you book for a child, you are responsible for:
Zuri Ride may refuse or cancel bookings involving minors where safety or legal concerns arise.
You are responsible for your belongings during a ride.
This includes:
Zuri Ride and drivers are not responsible for lost items unless loss is directly caused by proven misconduct, theft, or negligence.
If you leave an item in a vehicle, you should contact Zuri Ride support as soon as possible.
Zuri Ride may help you contact the driver, but recovery of lost property is not guaranteed.
A delivery or return fee may apply if the driver has to return an item.
If you damage a driver’s vehicle or Zuri Ride company vehicle, you may be required to pay for cleaning, repair, replacement, or related costs.
Damage may include:
Zuri Ride may investigate the issue and charge your account where evidence supports the claim.
Zuri Ride may allow passengers or customers to request delivery services.
When requesting delivery, you must provide accurate:
You are responsible for ensuring that the parcel is lawful, safe, properly packed, and suitable for transport.
Zuri Ride may refuse or cancel delivery of any item that appears unsafe, illegal, suspicious, poorly packed, or prohibited.
You must not send prohibited or illegal items through Zuri Ride.
Prohibited items include:
If you send a prohibited item, you are fully responsible for any loss, damage, legal action, penalty, or claim arising from that delivery.
Zuri Ride may report suspicious or illegal items to lawful authorities.
Zuri Ride may provide delivery tracking and support, but you remain responsible for providing truthful parcel information.
Zuri Ride may not be liable for:
If a delivery cannot be completed, Zuri Ride may instruct the driver to return the item, hold the item, redeliver the item, or contact support.
Extra charges may apply.
Zuri Ride may provide promotions, referral rewards, discounts, coupons, or wallet credits.
Promotions may have conditions, including:
Zuri Ride may cancel, reverse, or refuse promotions where fraud, misuse, duplicate accounts, fake referrals, or suspicious activity is detected.
Promotions have no cash value unless Zuri Ride states otherwise.
After a ride or delivery, you may be allowed to rate the driver and provide feedback.
You agree to provide honest and fair feedback.
You must not:
Zuri Ride may review ratings and complaints to improve service quality, investigate issues, and take action where necessary.
Drivers may also provide feedback about passengers.
If you experience a problem, you should contact Zuri Ride through the official support channel.
Complaints may include:
When making a complaint, you should provide:
Zuri Ride may investigate complaints using trip records, GPS data, call logs, payment records, driver statements, passenger statements, support notes, and any other available evidence.
Zuri Ride may issue refunds, credits, or fare adjustments at its discretion, depending on the circumstances.
A refund or adjustment may be considered where:
Refunds may not be given where:
Refunds may be issued through the original payment method, wallet credit, mobile money, bank transfer, or another method chosen by Zuri Ride.
Zuri Ride may suspend, restrict, or terminate your account if you:
Zuri Ride may also restrict access where required by law, security concerns, fraud prevention, or platform protection.
You may submit content through the platform, including:
You confirm that any content you submit is truthful, lawful, and does not violate another person’s rights.
Zuri Ride may remove content that is abusive, false, misleading, illegal, defamatory, discriminatory, threatening, or harmful to the platform.
By submitting content, you allow Zuri Ride to use it for support, investigation, service improvement, safety, legal compliance, and platform operations.
Zuri Ride may collect and process your personal data to provide services, verify users, process payments, match you with drivers, improve safety, investigate complaints, prevent fraud, and comply with legal obligations.
Data collected may include:
Zuri Ride may share necessary information with:
Your personal data will be handled according to Zuri Ride’s Privacy Policy.
To provide ride and delivery services, Zuri Ride may collect and use location data.
Location data may be used to:
If you disable location permissions, some Zuri Ride features may not work properly.
All rights in the Zuri Ride name, logo, app, website, software, designs, content, graphics, trademarks, documents, and platform features belong to Zuri Ride or its licensors.
You are granted a limited, non-transferable, revocable permission to use the platform for personal or approved business use.
You must not:
Zuri Ride may use third-party services such as:
Zuri Ride is not responsible for third-party failures, delays, outages, or errors, but may assist in resolving issues where possible.
Use of third-party services may also be subject to their own terms and policies.
Zuri Ride aims to keep the platform available, but does not guarantee uninterrupted service.
The platform may be unavailable due to:
Zuri Ride is not liable for losses caused by temporary unavailability of the platform.
To the maximum extent permitted by law, Zuri Ride shall not be liable for:
Nothing in these Terms excludes liability that cannot legally be excluded.
You agree to indemnify and hold Zuri Ride harmless from claims, losses, damages, penalties, costs, or expenses arising from:
In an emergency, you should contact police, medical services, fire services, or other emergency responders first.
Zuri Ride support may assist with platform-related emergency handling, but Zuri Ride is not a replacement for official emergency services.
You should report safety incidents to Zuri Ride as soon as possible after ensuring your immediate safety.
Zuri Ride may update these Terms from time to time.
Changes may be communicated through:
Your continued use of Zuri Ride after the updated Terms take effect means you accept the updated Terms.
If you do not agree with the updated Terms, you must stop using the platform.
Zuri Ride may contact you through:
You are responsible for keeping your contact details updated.
Any notice sent to your registered phone number, email, or app account may be treated as received.
These Terms shall be governed by the laws of the Republic of Uganda, unless another jurisdiction is stated in a separate written agreement.
Any dispute should first be reported to Zuri Ride support for internal resolution.
If the dispute cannot be resolved internally, it may be referred to mediation, arbitration, or courts of competent jurisdiction in Uganda, depending on the applicable law and agreement.
If any part of these Terms is found to be invalid or unenforceable, the remaining parts shall continue to apply.
The invalid provision may be replaced with a valid provision that most closely reflects the original intention.
These Terms, together with Zuri Ride’s Privacy Policy, Refund Policy, Safety Policy, Delivery Policy, and any other applicable policies, form the full agreement between you and Zuri Ride regarding your use of the platform.
By using Zuri Ride, you confirm that:
